> ## Documentation Index
> Fetch the complete documentation index at: https://docs.evox.wraithesports.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and Bug Reports

> Report a problem you run into in evoX with a ready template.

When you run into a problem, press the **Report** button in the **Settings → Support and bug reports** section. evoX opens your mail app with a ready template.

## What's in the template

You are asked for only three things:

* **What happened?** — a one-sentence summary of the problem
* **How can we reproduce it?** — step by step
* **What did you expect?**

You don't need to fill in the system information part; evoX writes it itself:

| Field                          | What it means                                                                                               |
| ------------------------------ | ----------------------------------------------------------------------------------------------------------- |
| evoX version                   | The installed app version                                                                                   |
| Operating system               | The system you use (Windows, macOS or Linux) and its version number                                         |
| Device connected               | Whether evoX could connect to the deck                                                                      |
| Another app holding the device | Whether another app is holding the device exclusively — the most common cause of "I can't connect" problems |

<Info>The last row can be measured only while the device is **not** connected. While the device is connected it shows a dash (—), because the check does not run in that state and writing "No" would be misleading.</Info>

<Info>The template carries only these four technical details. The device serial number, your profile contents, your settings or your integration account details are **not sent**.</Info>

## Help us solve the problem faster

* Attach **a short video or screenshot**. For most problems a single recording explains more than pages of description.
* Write whether the problem happens **every time or only occasionally**.
* If it is related to a specific integration (OBS, Streamlabs, Spotify…), also add that app's version.

<Note>If your mail app does not open, there may be no default mail app set on your computer. In that case you can write the template manually and send it to **[burak.aydogmus@wraithesports.com](mailto:burak.aydogmus@wraithesports.com)**.</Note>

Before reporting, you can also check the [Troubleshooting](/en/application/troubleshooting) page; solutions to common situations are there.