Skip to main content
When you run into a problem, press the Report button in the Settings → Support and bug reports section. evoX opens your mail app with a ready template.

​
What’s in the template

You are asked for only three things:
  • What happened? — a one-sentence summary of the problem
  • How can we reproduce it? — step by step
  • What did you expect?
You don’t need to fill in the system information part; evoX writes it itself:
The last row can be measured only while the device is not connected. While the device is connected it shows a dash (—), because the check does not run in that state and writing “No” would be misleading.
The template carries only these four technical details. The device serial number, your profile contents, your settings or your integration account details are not sent.

​
Help us solve the problem faster

  • Attach a short video or screenshot. For most problems a single recording explains more than pages of description.
  • Write whether the problem happens every time or only occasionally.
  • If it is related to a specific integration (OBS, Streamlabs, Spotify…), also add that app’s version.
If your mail app does not open, there may be no default mail app set on your computer. In that case you can write the template manually and send it to burak.aydogmus@wraithesports.com.
Before reporting, you can also check the Troubleshooting page; solutions to common situations are there.